Right of withdrawal

  • The Customer has the right to withdraw from the contract, without giving reasons, within 14 days.
  • The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the carrier and designated by the latter, acquires physical possession of the goods. In the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by the latter, acquires physical possession of the last good.
  • To exercise the right of withdrawal, the Customer is required to inform I SANTI DI DISO (I SANTI DI DISO srl Via Arenosa 49, 73030 DISO (LE) – commerciale@isantididiso.it), of his decision to withdraw from the contract via a declaration explicit (for example letter sent by post, e-mail). The Customer can also send any other explicit declaration of his decision to withdraw from the contract.
  • To respect the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
  • If the Customer withdraws from this contract, all payments made to I SANTI DI DISO will be refunded, including delivery costs (with the exception of additional costs resulting from the possible choice of a type of delivery different from the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from the day on which I SANTI DI DISO will be informed of the decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not have to bear any costs as a consequence of such reimbursement. The refund may be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, whichever is earlier.
  • The Customer is required to return the goods or deliver them to I SANTI DI DISO srl Via Arenosa 49, 73030 DISO (LE), Italy, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal from this contract . The deadline is met if the Customer sends back the goods before the 14 day period has expired. The direct costs of returning the goods will be borne by the Customer. The Customer is responsible only for the decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
  • In any case, the Customer will not be able to exercise the right of withdrawal in the case of sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.