Product FAQs

Are your products organic?

Our cosmetics are natural because we use natural active ingredients. They are not strictly organic, since we do not use exclusively raw materials from organic farming.

Are your products vegan?

Our products are vegan as they only use raw materials of plant origin.

Are your products cruelty-free?

Our products are cruelty free as they are not dermatologically tested on animals.

Do your products contain preservatives?

To keep the product unchanged over time and guarantee its shelf life, our products necessarily contain some preservatives. There are no 100% natural products: the use of preservatives, even if of plant origin, is necessary for the conservation of the ingredients and for the dermatological safety of the product.

What is the PAO?

PAO (Period After Opening) is the time in which the product, once opened, can be used without causing harmful effects on the skin.

Do your products expire?

The average shelf life of our products, once opened, is 6-12 months, depending on the product.

Do you source your ingredients sustainably?

We are committed as much as possible to the research and selection of raw materials, grown and produced exclusively in Italy.

Where are your products made?

Our products are made in Italy, with Italian raw materials and packaged in southern Puglia.

How should I store your products?

We recommend storing our products in a cool, dry place.

Can you advise me which products to use depending on my skin type?

You can contact us in the "customer service" section, write an email to or a direct message on Instagram. We will get back to you as soon as possible with your personalized advice.

Are your products safe during pregnancy/breastfeeding?

Our products can be used during pregnancy and breastfeeding. Natural ingredients such as sweet almond oil, for example, with emollient and elasticising properties, is one of the natural remedies most used by pregnant women.

I have very sensitive/reactive skin, can I use your products?

The natural formulas of our products are also suitable for delicate and sensitive skin.

Are your packs made of plastic?

Some of our packs are made of glass, others are made of recyclable plastic. We are working to identify and adopt alternative solutions that are safe and eco-sustainable.

Do you offer samples? I am reluctant to buy a product without trying it first.

You can test a selection of our products by purchasing the Santi Kits for only €10 and with free shipping. Furthermore, with the purchase of the Santi Kits, the cost will be fully refunded on the second order (with a minimum order of €30).

Is it possible to distribute your products?

You can distribute our products. To receive information relating to distribution, contact the company using the email

Can I receive updates on news and promotions?

You can return items up to 14 days after purchase. To be eligible for a return, the item must be unused, unopened and in the same condition you received it, and be in the original packaging.

Besides the site, where can I buy your products?

You can purchase our products at our shop located in Marittima, in the province of Lecce, and at some Italian pharmacies. Write to us at to discover the store closest to you.

Why are the products of the Laura Carli line much more expensive than the other lines?

All our lines are born from natural formulas that use raw materials of plant origin but Laura Carli is born from an extraordinary innovative process, the result of precious Italian scientific research.

This research allows us to carry out sustainable production of our cosmetics. Specially formulated for the care of mature skin, we have chosen unique active ingredients, created through a cultivation method alternative to the traditional one in the open field and which exploits the innate ability of plants to self-regenerate.

Some of the active ingredients we use have been prepared in highly controlled conditions, specific culture media for each botanical species and which represent the necessary nourishment for the growth of plant cells. Subsequently, a fragment of their plant tissue is selected and sterilized and nourished with mineral salts and sugars. The latter, duly stimulated by light and temperature, are capable of producing a multitude of active ingredients which are produced by the plant.

We have chosen in particular Rosa Chinensis and Rosa Canina extracts to guarantee intensive protection from the first signs of aging, while also providing adequate hydration and nourishment. These new extracts act synergistically to protect, hydrate and revitalize the skin.

Are your products photosensitive?

Among our lines, vegetable oils such as sweet almond oil, argan oil and apricot kernel oil are part of the photosensitive products. Never apply an oil before exposure to the sun.